Policies

Agritourism Policies

The following agritourism policies are posted conspicuously at the farm’s entrance(s), but we have posted them here on the website as well so that our visitors may read them before they arrive. Please consult our FAQs for clarification about why we have some of these policies in place, and don’t hesitate to contact us with additional questions.

Warning to Visitors

THERE ARE INHERENT RISKS IN PARTICIPATING IN ACTIVITIES ON WORKING FARMS. Your visit to our farm may involve:

Walking on the grounds, in the fields, and on pathways, which can pose the risk of tripping or falling due to surface and sub-surface conditions of the land, vegetation, or water, including uneven or slippery surfaces, ice or snow, rocks, fallen branches, and/or other obstructions or hidden objects;
Exposure to farm implements that have been provided for visitors’ use to harvest crops;
Exposure to other farming equipment used on the farm by farm personnel;
Exposure to farm animals, wild animals, and insects, which may cause injury or disease;
The lack of care of other visitors, causing injury or property damage to others.

Section 18-303(f) of the New York State General Obligations Law provides that owners and operators complying with the provisions of Section 18- 303(d) of the Safety in Agricultural Tourism Act shall not be liable for visitors’ injury, death, damage, or loss. The law requires this posting.

Responsibilities of Visitors & Rules of Conduct

While visiting the farm, Section 18-303(2) of the New York State General Obligations Law requires visitors to:

Exercise reasonable care regarding the disclosed risks of the agricultural activity;
Reasonably comply with posted way-finding signs;
Reasonably remain in areas designated for the activity;
Reasonably follow all verbal or written and conspicuously posted rules of conduct; and
Not willfully remove, deface, alter, or otherwise damage signage, warning devices, implements, or other safety devices.

Our farm rules of conduct are as follows:

Littering is not allowed;
Smoking is not allowed within 100 feet of buildings or equipment;
Pets are not allowed on the premises under any circumstances;
Children must be supervised by an adult at all times;
Climbing on, over, or through fencing and/or gates is not allowed;
Petting and/or feeding of animals is allowed only in the presence of an owner with his/her express permission;
Hands must be washed before and after any animal interactions.

Right to Refund

If you are unprepared or unwilling to participate in the agricultural tourism activity due to its inherent risks or the duties described in the Responsibilities of Visitors & Rules of Conduct, you should not participate in the activities offered on this farm; and you are entitled to a full refund of your unused admission price, if applicable.

Privacy Policies

It is our policy to respect your privacy regarding any information we may collect while operating our website. These Privacy Policies apply to cookfarmny.com/ (hereinafter, “us”, “we”, or “cookfarmny.com/”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted these privacy policies (“Privacy Policies”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. These Privacy Policies apply only to information we collect through the Website and does not apply to our collection of information from other sources.

These Privacy Policies set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms of service.

Contents

Website Visitors
Personally-Identifying Information
Security
Protection of Certain Personally-Identifying Information
Aggregated Statistics
Cookies
E-commerce
Privacy Policy Changes

1. Website Visitors

Like most website operators, Cook Family Enterprises, LLC collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Cook Family Enterprises, LLC’s purpose in collecting non-personally identifying information is to better understand how visitors use its website. From time to time, Cook Family Enterprises, LLC may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Cook Family Enterprises, LLC also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://www.cookfarmny.com/ blog posts. Cook Family Enterprises, LLC only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

2. Personally-Identifying Information

Certain visitors to Cook Family Enterprises, LLC’s website choose to interact with the website in ways that require Cook Family Enterprises, LLC to gather personally-identifying information. The amount and type of information that Cook Family Enterprises, LLC gathers depends on the nature of the interaction. For example, we ask visitors who leave a comment at https://www.cookfarmny.com/ to provide a name and email address.

3. Security

The security of your personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal Information, we cannot guarantee its absolute security.

4. Protection of Certain Personally-Identifying Information

Cook Family Enterprises, LLC discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on behalf of Cook Family Enterprises, LLC or to provide services available at Cook Family Enterprises, LLC’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Cook Family Enterprises, LLC’s website, you consent to the transfer of such information to them. Cook Family Enterprises, LLC will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Cook Family Enterprises, LLC discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Cook Family Enterprises, LLC believes in good faith that disclosure is reasonably necessary to protect the property or rights of Cook Family Enterprises, LLC, third parties or the public at large.

If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Cook Family Enterprises, LLC takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

5. Aggregated Statistics

Cook Family Enterprises, LLC may collect statistics about the behavior of visitors to its website. Cook Family Enterprises, LLC may display this information publicly or provide it to others. However, Cook Family Enterprises, LLC does not disclose your personally-identifying information.

6. Cookies

To enrich and perfect your online experience, Cook Family Enterprises, LLC may use “Cookies”, similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Cook Family Enterprises, LLC may use cookies to help identify and track visitors, their usage of https://www.cookfarmny.com/, and their website access preferences. Cook Family Enterprises, LLC website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the website, with the drawback being that certain features of the website may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Cook Family Enterprises, LLC’s use of cookies.

7. E-commerce

Those who engage in transactions with Cook Family Enterprises, LLC – by purchasing Cook Family Enterprises, LLC’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Cook Family Enterprises, LLC collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with the website. Cook Family Enterprises, LLC does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

8. Privacy Policy Changes

Although most changes are likely to be minor, Cook Family Enterprises, LLC may change its Privacy Policies from time to time, at the sole discretion of Cook Family Enterprises, LLC. Visitors are encouraged to frequently check this page for any changes to its Privacy Policies. Your continued use of this site after any change in this Privacy Policies will constitute your acceptance of such change.

Refund & Return Policies

Overview

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Proof of purchase is required for a refund or return.

Refunds

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cook.enterprises.ny@gmail.com.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cook.enterprises.ny@gmail.com and send your item to 189 Ragged Lake Road, Owls Head, NY 12969.

Shipping Returns

To return your product, you should mail your product to: 189 Ragged Lake Road, Owls Head, NY 12969.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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